Terms and conditions

1. Who these terms are with

This website is operated by WINDOHR (“WINDOHR”, “we”, “us”). By using this site or submitting a request through it, you agree to these terms. If you do not agree, do not use the site.

2. What this site is

This site describes the window and door lines we supply and provides tools for planning a project. It is for information only. Nothing on it is an offer capable of acceptance, and no contract for the supply of goods is formed until we issue a written order acknowledgement and you accept it.

3. Prices and quotes

Any price ranges shown on this site are indicative market figures published for budgeting. They are not our prices, they exclude labour and delivery, and they change. A price becomes binding only when it appears in a written quotation we have issued to you, and only for the validity period stated in that quotation.

4. The estimator

The bid estimator performs arithmetic on figures you supply. It applies your labour rate, your overhead rate and your target margin to the unit prices you enter, and it runs entirely in your browser.

It is a budgeting aid and not a quotation, an appraisal, or professional advice. Its output is only as accurate as the numbers you put into it and it does not account for site conditions, waste, permits, code compliance, currency or freight movements, or anything else affecting a real job. You are responsible for verifying every figure before relying on it. To the fullest extent the law allows, we accept no liability for any bid, tender, contract or business decision made in reliance on its output.

5. Manufacturer brands

Andersen, Pella, Viwinco, NorthEast, BWI, Therma-Tru and any other manufacturer names on this site are the trademarks of their respective owners. WINDOHR is an independent supplier and is not the manufacturer. Product specifications, performance ratings and warranties are set by the manufacturer, may change without notice to us, and are subject to the manufacturer’s own terms.

6. Warranties on goods

Goods we supply carry the manufacturer’s warranty applicable to that line. We will tell you which warranty applies before you order. We do not extend, enlarge or substitute for a manufacturer’s warranty, and we pass through warranty claims rather than underwriting them.

7. Acceptable use

You agree not to:

• use the site or its forms to send unlawful, abusive or deceptive content;
• submit an enquiry in someone else’s name or with false details;
• scrape, harvest or systematically extract content, or attempt to access any part of the site you have not been given access to;
• interfere with the site’s operation, including by automated request flooding.

8. Our content

The text, layout, code and design of this site belong to us or our licensors. You may view and print pages for the purpose of evaluating or carrying out a project with us. You may not otherwise copy, republish or make commercial use of them without our written permission.

9. Disclaimer

The site is provided “as is”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, error free, or that any information on it is current or accurate.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, or lost or inaccurate data, arising out of your use of this site or its tools, even if we have been advised of the possibility.

Our total aggregate liability arising out of or relating to this site is limited to one hundred US dollars ($100). This clause does not limit liability that cannot lawfully be limited, and it does not affect the terms of any separate supply contract between us, which governs the goods themselves.

11. Indemnity

You agree to indemnify and hold harmless WINDOHR, its officers, employees and agents against any claim, loss or expense (including reasonable legal fees) arising from your misuse of this site or your breach of these terms.

12. Binding arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

Any dispute, claim or controversy arising out of or relating to this site, these terms, or the tools provided here, including questions of their formation, breach, validity, enforceability or scope, shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable. The arbitration shall take place in the state in which WINDOHR is registered, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction.

You and WINDOHR each waive the right to a trial by jury and the right to participate in a class action, collective action, consolidated action, or representative proceeding of any kind. The arbitrator may award relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding.

Either party may bring an individual claim in a small claims court of competent jurisdiction instead of arbitration. Nothing in this section prevents either party from seeking injunctive relief in court to protect intellectual property rights.

If any part of this section is found unenforceable, the remainder stays in effect, except that if the class action waiver is found unenforceable as to a particular claim, that claim alone shall proceed in court and all other claims remain in arbitration.

13. Governing law

These terms are governed by the laws of the state in which WINDOHR is registered, without regard to its conflict of laws rules. Subject to section 12, the courts of the state in which WINDOHR is registered have exclusive jurisdiction.

14. Changes

We may update these terms. The date at the top of this page shows when they last changed. Continuing to use the site after a change means you accept the updated terms.

15. Contact

Questions about these terms can be sent to our published contact address.